這種事情不是時有所聞，不然哪來這麼多OEM光碟可以買。Quinn 寫: 不會是經銷商 "暗坑" OEM 系統安裝片吧？)
買東西真的要對配件表，
一般來講，數位相機，筆記型電腦等等，
包裝盒上或說明書，多半有配件表，
個人認為，一定要一件一件地對。
不能馬虎!!
MAC缺乏競爭性所帶來的惡質服務
版主: Alex Tsai、ross_tt、bryanchang、digdog
應該是系統商為了節省一張光碟的成本吧！經銷商不必要"暗坑"光碟片，還是連同授權證明書"暗坑"嗎？Quinn 寫:小弟幫朋友處理過的廠牌電腦 (包含筆記型)，除了 recovery disk 之外，也包含了 OEM 版的原版作業系統安裝光碟。也許是國內和國外的處理方式不同？？(不過我很好奇，很多時候安裝新硬體都需要 Windows 系統安裝片，那些只有 recovery disk 的使用者要怎麼處理？不會是經銷商 "暗坑" OEM 系統安裝片吧？)
這類系統安裝新硬體非常方便，連Windows系統安裝片都不需要了，因為所需要的檔案都已經在使用者的硬碟或recovery disk上了！
Oops!
講的這個我又一肚子火了。先前公司內採購了幾台 IBM 的思考板，東西一來發現現在 IBM 連光碟都省起來了，直接把所有的軟體放在 NB 的硬碟裡。於是我打電話去反映， IBM 的人員說他們很早之前就已經這樣子作了。我很不爽的是為什麼我買的硬碟空間，要拿來放你們 IBM 的東西？CD 寫:應該是系統商為了節省一張光碟的成本吧！經銷商不必要"暗坑"光碟片，還是連同授權證明書"暗坑"嗎？
這類系統安裝新硬體非常方便，連Windows系統安裝片都不需要了，因為所需要的檔案都已經在使用者的硬碟或recovery disk上了！
還有一個問題始終不了解，為何 IBM 的 ThinkPad 上都沒有 Windows Key
【老地方神聖狂吃團之大吃客】
Re: MAC缺乏競爭性所帶來的惡質服務
我用sherlock幫你翻了
I can want to publish this to question the MAC service quality the
article, mainly is the statement occurs on my body real incident and
the feelings. I was the end of last year only then buy young Bai to
become MAC to cause the user, before also all was the PC user, but I
always thought MAC since were comes from to attenion service quality
US, certainly served should be good only then to, but, the dealer and
the authorization service center, actually as if was because of lacks
competitiveness, had in the service, the arrogance which alone greatly
produced surges upward the expression to rule by force the feeling,
let me in this period of time which was together with MAC think was
not very happy,
Before buys time occurs the matter did not say, but this time
services my power source to convert the box, makes the phone call to
dealer's authorization service center, wants to inquire whether may
receive, actually trades engineer to go to more than 2,000 Yuan
replies, nothing gathers a manpower or the service, therefore I want
perhaps to try to look directly with initially bought the computer the
service relation, actually only traded was straight sends and picks up
their authorization service center to be right, why did I also want
to make the phone call to him, I felt looked like is sells the thing
service actually to pay no attention to person's feeling, I directly
responded with the service that, he actually thought I do not the
clear condition, all MAC causes the users all is such, but do I not
good relate after him give him to invite him 送修? Then own rode the
taxi to deliver the dealer identical family's authorization service
center, because also guaranteed the solid period in a year, therefore
could ask the Apple Computer company to post newly gives me, engineer
said need 7 day to 14 workdays, I heard to dull to fall, day! ! ! !
Such long, but I want to strive for whether may rent the power source
box, actually decidedly is resisted by engineer 絕, said 絕 to is
not the impossible matter.
My very surprise they such unreasonable manner, not only 1. has not
all considered for the consumer, all does not have including the
minimum respect, I thought perhaps has the service quality the service
center, saw most at least my requirement, cannot think is creates a
scene excessively requires, but is should be allowed to propose I
charge in there walk again, perhaps the computer puts on the service
center, again they have not used when that only power source helps me
to charge, sufficient full I in have taken, may a run period of time,
as for completely not be unable at least to use.
I originally also thought has the dealer is only this, but afterwards
related has rented the core, inquired whether was allowed to rent the
power source, traded also only was ridiculed, said had to rent also
rents a set, nobody only rented the power source. But I also only hold
a trial point of view, it is necessary to ridicule like this? If he
tone is not such bad, perhaps I pay on the consideration rent set of
money actually only to take the power source, like this they have not
been gain? Perhaps on many the client which my this zero rented.
Perhaps possibly can some people think like this yo, but, perhaps
possesses Taiwan the MAC users all are by are been like this bad the
service attitude which and the customer person does not feel to treat
but do not know oneself, perhaps majority of uses MAC for a long time
the people all are a son when strives to improve, does not depend upon
the service perhaps the service center service, therefore, only then
makes such condition. PC because competitiveness strong therefore I
thought various aspects service is all good, moreover emphasized very
much perhaps the following service to the government office 收送
service, I is requires with the PC service quality, therefore my this
MAC novice, was considered is does not the clear condition, requires
the unreasonable person.
I only am thought regardless of the dealer perhaps the authorization
service center to rents the core, all has not considered consumer's
condition, perhaps the service very busy person in the outside areas
but I is not the big client, therefore basic does not have emptily
manages me, but had not thought he is the person which I only may
discuss, but also is satirized said my logic pondered is how such
strange. Engineer equally very busy very is perhaps tired, therefore
feels impatient regarding mine question, but had not thought is only
has a power source, perhaps may provide other modes the help.
I also curious all users meet such question, only has young Bai
consecrates on the god table, asked how each bit of MAC does cause the
user to meet such condition to manage? In emulate like this in the
intense commercial market, does not have the computer to be equal to
hung. Regardless of on the service perhaps engineer, had not all
pondered any may serve the client alternative scheme, I thought very
inconceivable, also does not have including a proposition, the client
is should run its own course. Furthermore is rents the core is
excessively.
Finally I only can say MAC causes the user, your heart very is all
strong, perhaps the such unreasonable treatment, you all were, the
merchant which did not have requires has not provided substitutes the
equipment, you were simply buy newly? But regarding another PC world,
I very requires, is only the very basic service.
But please you again do not tolerate! !
I can want to publish this to question the MAC service quality the
article, mainly is the statement occurs on my body real incident and
the feelings. I was the end of last year only then buy young Bai to
become MAC to cause the user, before also all was the PC user, but I
always thought MAC since were comes from to attenion service quality
US, certainly served should be good only then to, but, the dealer and
the authorization service center, actually as if was because of lacks
competitiveness, had in the service, the arrogance which alone greatly
produced surges upward the expression to rule by force the feeling,
let me in this period of time which was together with MAC think was
not very happy,
Before buys time occurs the matter did not say, but this time
services my power source to convert the box, makes the phone call to
dealer's authorization service center, wants to inquire whether may
receive, actually trades engineer to go to more than 2,000 Yuan
replies, nothing gathers a manpower or the service, therefore I want
perhaps to try to look directly with initially bought the computer the
service relation, actually only traded was straight sends and picks up
their authorization service center to be right, why did I also want
to make the phone call to him, I felt looked like is sells the thing
service actually to pay no attention to person's feeling, I directly
responded with the service that, he actually thought I do not the
clear condition, all MAC causes the users all is such, but do I not
good relate after him give him to invite him 送修? Then own rode the
taxi to deliver the dealer identical family's authorization service
center, because also guaranteed the solid period in a year, therefore
could ask the Apple Computer company to post newly gives me, engineer
said need 7 day to 14 workdays, I heard to dull to fall, day! ! ! !
Such long, but I want to strive for whether may rent the power source
box, actually decidedly is resisted by engineer 絕, said 絕 to is
not the impossible matter.
My very surprise they such unreasonable manner, not only 1. has not
all considered for the consumer, all does not have including the
minimum respect, I thought perhaps has the service quality the service
center, saw most at least my requirement, cannot think is creates a
scene excessively requires, but is should be allowed to propose I
charge in there walk again, perhaps the computer puts on the service
center, again they have not used when that only power source helps me
to charge, sufficient full I in have taken, may a run period of time,
as for completely not be unable at least to use.
I originally also thought has the dealer is only this, but afterwards
related has rented the core, inquired whether was allowed to rent the
power source, traded also only was ridiculed, said had to rent also
rents a set, nobody only rented the power source. But I also only hold
a trial point of view, it is necessary to ridicule like this? If he
tone is not such bad, perhaps I pay on the consideration rent set of
money actually only to take the power source, like this they have not
been gain? Perhaps on many the client which my this zero rented.
Perhaps possibly can some people think like this yo, but, perhaps
possesses Taiwan the MAC users all are by are been like this bad the
service attitude which and the customer person does not feel to treat
but do not know oneself, perhaps majority of uses MAC for a long time
the people all are a son when strives to improve, does not depend upon
the service perhaps the service center service, therefore, only then
makes such condition. PC because competitiveness strong therefore I
thought various aspects service is all good, moreover emphasized very
much perhaps the following service to the government office 收送
service, I is requires with the PC service quality, therefore my this
MAC novice, was considered is does not the clear condition, requires
the unreasonable person.
I only am thought regardless of the dealer perhaps the authorization
service center to rents the core, all has not considered consumer's
condition, perhaps the service very busy person in the outside areas
but I is not the big client, therefore basic does not have emptily
manages me, but had not thought he is the person which I only may
discuss, but also is satirized said my logic pondered is how such
strange. Engineer equally very busy very is perhaps tired, therefore
feels impatient regarding mine question, but had not thought is only
has a power source, perhaps may provide other modes the help.
I also curious all users meet such question, only has young Bai
consecrates on the god table, asked how each bit of MAC does cause the
user to meet such condition to manage? In emulate like this in the
intense commercial market, does not have the computer to be equal to
hung. Regardless of on the service perhaps engineer, had not all
pondered any may serve the client alternative scheme, I thought very
inconceivable, also does not have including a proposition, the client
is should run its own course. Furthermore is rents the core is
excessively.
Finally I only can say MAC causes the user, your heart very is all
strong, perhaps the such unreasonable treatment, you all were, the
merchant which did not have requires has not provided substitutes the
equipment, you were simply buy newly? But regarding another PC world,
I very requires, is only the very basic service.
But please you again do not tolerate! !
a_bow88 寫:我會想要發表這篇質疑MAC服務品質的文章，
主要是陳述發生在我身上的真實事件及感想。
我是去年年底才買小白成為MAC使用戶，之前也都是PC的使用者，
不過我總覺得MAC既然是來自於注重服務品質的美國，
當然服務應該不錯才對，不過，經銷商及授權維修中心，
卻似乎是因為缺乏競爭性，在服務上而有一家獨大所產生的，
氣焰高漲語氣霸道之感，讓我在跟MAC相處的這段時間覺得很不愉快，
之前買的時候發生的事情就不說了，可是這次維修我的電源轉換盒，
打電話到經銷商的授權維修中心，想要詢問是否可以收件，
卻換來工程師去一趟2千多元的回覆，沒有什麼收取件的人手或業務，
所以我想或許試試看直接跟當初買電腦的業務聯繫，
卻只換來就是直接送他們的授權維修中心就對了，為什麼我還要打電話給他，
我感覺好像是賣了東西業務卻不理人的感覺，我直接跟業務反應，
他卻認為我是搞不清楚狀況，所有的MAC使用戶都是這樣的，
可是難道我不行跟他聯繫後交給他在請他送修嗎?
然後自己坐了計程車送到經銷商同一家的授權維修中心，
由於還在一年保固期間，所以會請蘋果電腦公司寄送新的給我，
工程師說需要7天到14個工作天，我聽到就呆掉了，天呀!!!!這麼久，
而我想要爭取是否可以租借電源盒，卻被工程師斷然的拒絕，說絕對是不可能的事情。
我很詫異他們這樣無理的態度，
不但一點都沒有為消費者著想，連起碼的尊重都沒有，
我覺得或許一個具有服務品質的維修中心，
最起碼看到我的要求，不會認為是無理取鬧過度要求，
而是應該可以提議我在那裡充電完再走，或是電腦放在維修中心，
再他們沒有使用那唯一的電源器時幫我充電，
充飽了我在去拿，起碼可以run個一陣子，不至於完全無法使用。
我本來也以為只有經銷商是這樣，可是後來聯繫了租借中心，
詢問是否可以租借電源器，所換來的也只是嘲笑，
說要租也是租一套的，沒有人只租電源。
可是我也只是抱著一試的心態，有必要這樣奚落嗎?
如果他不的口氣不是這麼惡劣，我或許就考慮付租一套的錢卻只去拿電源器，
這樣他們不是賺到了嗎?或是就多了我這一個零租的客戶。
或許可能會有人認為就這樣喲，不過，
或許所有台灣的MAC使用者都是這樣被惡劣及不顧客人感受的服務態度所對待而不自知，
或是大部分長期使用MAC的人都是男兒當自強，
不依靠業務或是維修中心的服務，所以，才造成這樣的狀況。
PC因為競爭性強所以我覺得各方面的服務都好，
而且很強調後續維修的到府收送服務，或許我是用PC的服務品質來要求，所以我這個MAC新手，就被認為是個搞不清楚狀況，要求無理的人。
我只是認為無論經銷商或是授權維修中心到租借中心，
都沒有考慮消費者的狀況，
或許業務很忙人在外地而我也不是大客戶，所以根本沒空理我，但是沒想到他是我的唯一可以商量的人，還被諷刺說我的邏輯思考怎麼這麼奇怪。
或許工程師一樣很忙很累，所以對於我的問題感到不耐煩，但沒想過就算是只有一個電源器，或許可以提供其他方式的幫助。
我也好奇所有的用戶遇到這樣的問題，就只有把小白在神桌上供奉起來，請問各位MAC使用戶遇到這樣的狀況怎麼辦?在這樣競爭激烈的商業市場中，沒有電腦就等於掛了。 無論就業務或是工程師，都沒有思考任何可以服務客戶的替代方案，我覺得很不可思議，連一個提議也沒有，客戶就是該自生自滅。再者是租借中心更是過分。
最後我只能說MAC使用戶，你們心臟都很強，受的了這樣無理的對待，或許你們都是無所要求的，廠商沒有提供替代器材，你們是就乾脆買一個新的嗎？但是對於另一個PC世界，我的很多要求，只是很基本的服務。
但請你們不要再縱容了！！
-
the real unknown
- 冰果室打手
- 文章: 2610
- 註冊時間: 04/26/2001 1:01 am
- 來自: GMT-5
- 聯繫:
小弟個人的經驗是：當一個聰明的消費者！天助自助者。
在這個時代，騙人的商家真的很多，怎樣買到好東西和好服務，真的要花些時間做些功課。
愈貴的東西，愈是要多收集資料，瞭解使用者的經驗，多上相關網站詢問，多做評估。
小弟買了一部SAAB，從試車、上SAAB的國內外相關討論區看遍每一篇post、參加SAAB Club聚會、請Club的車主介紹好的業務、詢問最好的價格、可以向業務要什麼特殊的贈品、瞭解可能發生的問題和解決方法、保養的花費、重要零件的價格表，還去瞭解貸款的細節、車商的零利率到底是玩什麼把戲（零利率那銀行要賺什麼？），到把車開回家，前後花了14個月。
買其它東西也是差不多如此，網路如此好用，不去用它收集資料，給自己找個best buy，那真的是太對不起自己的荷包了。
或許有人會覺得，賣家本來就應該提供好的服務。但，萬一他沒有提供，怎麼辦？您要將自己的未來交付給未知來決定嗎？還是先做些功課，找到好的產品和好的商家？如果沒有好的商家，那就得評估這項產品是否好到可以讓人不在乎商家的好壞？像早期買Sony VAIO notebook的人，大部份都是從國外帶水貨回來，那有售後服務可言呢？
如果Mac那麼爛，又沒有非要用它的理由，那何不上拍賣網把它賣了，改用PC？小弟差點就把Pismo拍賣了。
小弟之前也是放棄Mac，改用PC。因為Windows 2000 Pro真的比Mac OS 9好用太多、穩太多、快太多、也便宜太多了。這部Pismo被我塞在牆角一年多，不知道它能做什麼。直到Mac OS X出來，才又把它翻出來，只是用來玩玩Mac OS X。直到Mac OS X 10.2，才真的拿它來做事情 ---- 一件說來很離譜的事情：trace Windows的程式碼。因為Project Builder有一個pop up list，可以用來很快地找到一個C++程式檔中的某一個function，對trace程式碼而言，真的很方便，那時Visual C++ 6.0還沒有這樣的功能。再加上Omni Outliner，將trace的結果做整理。真的很好用。
其實，小弟也是被商家騙怕了，才會開始自救，想辦法當一個聰明的消費者。
如果問我會不會再買Mac，恐怕機率不高，用用公司的就好。不過我大概也不會買PC，用用公司的就好。
不過我大概會去買iPod。小弟從iPod一開始出來就一直在觀察它，後來知道那時它的硬碟很容易壞，維修又超貴，就不去碰它。其實老Mac使用者都知道，不要去碰剛出來的產品，別去當Apple的白老鼠。這個道理，我後來用在其它領域的產品上，一樣適合。例如車子也是如此。等小弟找到可以將iPod接上車上音響的方法後，就會去敗iPod了。
一些個人經驗，謹供參考。
在這個時代，騙人的商家真的很多，怎樣買到好東西和好服務，真的要花些時間做些功課。
愈貴的東西，愈是要多收集資料，瞭解使用者的經驗，多上相關網站詢問，多做評估。
小弟買了一部SAAB，從試車、上SAAB的國內外相關討論區看遍每一篇post、參加SAAB Club聚會、請Club的車主介紹好的業務、詢問最好的價格、可以向業務要什麼特殊的贈品、瞭解可能發生的問題和解決方法、保養的花費、重要零件的價格表，還去瞭解貸款的細節、車商的零利率到底是玩什麼把戲（零利率那銀行要賺什麼？），到把車開回家，前後花了14個月。
買其它東西也是差不多如此，網路如此好用，不去用它收集資料，給自己找個best buy，那真的是太對不起自己的荷包了。
或許有人會覺得，賣家本來就應該提供好的服務。但，萬一他沒有提供，怎麼辦？您要將自己的未來交付給未知來決定嗎？還是先做些功課，找到好的產品和好的商家？如果沒有好的商家，那就得評估這項產品是否好到可以讓人不在乎商家的好壞？像早期買Sony VAIO notebook的人，大部份都是從國外帶水貨回來，那有售後服務可言呢？
如果Mac那麼爛，又沒有非要用它的理由，那何不上拍賣網把它賣了，改用PC？小弟差點就把Pismo拍賣了。
小弟之前也是放棄Mac，改用PC。因為Windows 2000 Pro真的比Mac OS 9好用太多、穩太多、快太多、也便宜太多了。這部Pismo被我塞在牆角一年多，不知道它能做什麼。直到Mac OS X出來，才又把它翻出來，只是用來玩玩Mac OS X。直到Mac OS X 10.2，才真的拿它來做事情 ---- 一件說來很離譜的事情：trace Windows的程式碼。因為Project Builder有一個pop up list，可以用來很快地找到一個C++程式檔中的某一個function，對trace程式碼而言，真的很方便，那時Visual C++ 6.0還沒有這樣的功能。再加上Omni Outliner，將trace的結果做整理。真的很好用。
其實，小弟也是被商家騙怕了，才會開始自救，想辦法當一個聰明的消費者。
如果問我會不會再買Mac，恐怕機率不高，用用公司的就好。不過我大概也不會買PC，用用公司的就好。
不過我大概會去買iPod。小弟從iPod一開始出來就一直在觀察它，後來知道那時它的硬碟很容易壞，維修又超貴，就不去碰它。其實老Mac使用者都知道，不要去碰剛出來的產品，別去當Apple的白老鼠。這個道理，我後來用在其它領域的產品上，一樣適合。例如車子也是如此。等小弟找到可以將iPod接上車上音響的方法後，就會去敗iPod了。
一些個人經驗，謹供參考。
rigs yu
rigs@maxxis.com.tw
rigs@maxxis.com.tw
看了各位的唇槍舌戰.小弟我說說個人的看法
大約七.八年前.我買了第一部電腦Power Mac9600加上螢幕.掃瞄器.MO
將近三十萬.真羨慕現在使用mac的用家.又快又便宜
當初會選Mac(介面簡單易上手).捨pc完全是因為對電腦硬體一竅不通
也因當初對硬體及系統的不了解.這部電腦被我整的很慘
(因懂Mac硬體及系統的人少之又少)
這幾年下來我發現.Mac和pc的消費群不怎麼相同
Mac族..對硬體及系統不太了解.有問題找業務or經銷商.較少空閒
因為價位較高很少拆拆裝裝.經濟上較無優.設計
pc族..便宜.相容性多.電玩.文書報表.有問題找朋友.純上網.學生
問題來了為什麼Mac買方與賣方會出現問題呢?
那就是求助無門.懂Mac系統的太少了!(業務和經銷商有必要了解的)
畢竟價位不低沒幾個人會像pc一樣搞壞了重灌或DIY
給Mac系統常出問題的朋友一些建議.多看OS的書.養成良好正確的使用習慣
定期整理系統及桌面.才不用經常麻煩業務被碎碎唸.
當然也希望以Mac為業的業者.會選擇Mac的人大多不懂電腦.多點的耐心
會使它的使用者變多.到時有問題我想也是麻煩朋友居多
我的老Mac經過這幾年的苦練硬碟被我重灌N次.對於系統終於功力大增(好貴的代價)
以上純屬個人感想.如有冒犯還請包含.不再回應.謝謝!
老弟方真不錯.有那麼多同好.又有那麼多Mac的資訊
大約七.八年前.我買了第一部電腦Power Mac9600加上螢幕.掃瞄器.MO
將近三十萬.真羨慕現在使用mac的用家.又快又便宜
當初會選Mac(介面簡單易上手).捨pc完全是因為對電腦硬體一竅不通
也因當初對硬體及系統的不了解.這部電腦被我整的很慘
(因懂Mac硬體及系統的人少之又少)
這幾年下來我發現.Mac和pc的消費群不怎麼相同
Mac族..對硬體及系統不太了解.有問題找業務or經銷商.較少空閒
因為價位較高很少拆拆裝裝.經濟上較無優.設計
pc族..便宜.相容性多.電玩.文書報表.有問題找朋友.純上網.學生
問題來了為什麼Mac買方與賣方會出現問題呢?
那就是求助無門.懂Mac系統的太少了!(業務和經銷商有必要了解的)
畢竟價位不低沒幾個人會像pc一樣搞壞了重灌或DIY
給Mac系統常出問題的朋友一些建議.多看OS的書.養成良好正確的使用習慣
定期整理系統及桌面.才不用經常麻煩業務被碎碎唸.
當然也希望以Mac為業的業者.會選擇Mac的人大多不懂電腦.多點的耐心
會使它的使用者變多.到時有問題我想也是麻煩朋友居多
我的老Mac經過這幾年的苦練硬碟被我重灌N次.對於系統終於功力大增(好貴的代價)
以上純屬個人感想.如有冒犯還請包含.不再回應.謝謝!
老弟方真不錯.有那麼多同好.又有那麼多Mac的資訊
小弟認為的交換，其內容並非僅限於有形的錢和物上，其中還可能包含了無形的服務品質上，如技術支援、教育訓練及服務態度......等等。所以，即使是消費者的我們願意付錢，並不代表我們可以態度不好的要求別人要態度很好的來服務我們！交換是雙向的，Sales態度不好，誰願意掏錢出來買呀！反之亦然。
當然所說的這些並非意指a_bow88兄所遇到的狀況就是如此，更非判定誰對誰錯，畢竟事出必有因，有不好的結果就找出原因(問題點)克服或避免它。很多狀況(如態度、口氣......)在下並非當事人無法了解，只是聽到片面的抱怨及指責，小弟只是提供一種思考方式供參考而已啦！[/quote]
我同意這位仁兄說的,我覺得大家多太主觀了！
當然所說的這些並非意指a_bow88兄所遇到的狀況就是如此，更非判定誰對誰錯，畢竟事出必有因，有不好的結果就找出原因(問題點)克服或避免它。很多狀況(如態度、口氣......)在下並非當事人無法了解，只是聽到片面的抱怨及指責，小弟只是提供一種思考方式供參考而已啦！
[/quote]我同意這位仁兄說的,我覺得大家多太主觀了！
歸納出的結論真是令人寒心啊...
1. 買東西之前, 請先做好功課. 但是蘋果電腦不是標榜其對使用者的親和性嗎?
照某些網友的講法, 如果要先做好功課, 那像我父母那一輩的人必須先了解一些
專有名詞 (RAM? 什麼是 RAM? DDR333/400 又是什麼?), 再來就是必須了解這些
專有名詞之間的相關性 (HDD 轉速, RAM 容量, CPU 時脈與電腦運作效率之觀聯性). 這還不止, 其後要訪價, 要掌握店家資料 (那些有黑店之嫌, 那些服務比較好等等)... 老人家只是要買一台好用的電腦而已耶! 制式化的服務據點及服務模式及公定的價格 (Apple Center) 不就是為了免除消費者的這些麻煩, 並進而刺激購買慾嗎? 總覺得有些人為推銷而推銷, 常常會將一些可能的問題隱而不提 (像某某顯示卡可能會跟某某主機板相沖), 就只為了將東西賣出去. 這樣都西可能賣出去了, 但是也相對的讓 return sales 的機會消失了. 相對而言, 如果主動告知一些已知的問題, 顧客反而會有比較好的印象, 如果問題不算大 (比如說我不是用這個主機板), 還是有不少人會買下來的.
2. 顧客不見得永遠是對的, 但是有多少業務會去機會教育觀念有所偏差的顧客? 最常看到的現象是: "反正這個人也不會買, 我還不如將時間花在別的可能會買的人身上". 但是說不定這位仁兄是某個大公司的採購主任, 這樣這位業務等於平白讓公司損失了一筆大買賣的機會. 所以絕對不能以不好的態度應付客人, 因為你永遠不知道他認識誰或是做什麼的. 當然這部份也跟業務人才的培訓有很大的關係...
archmage
1. 買東西之前, 請先做好功課. 但是蘋果電腦不是標榜其對使用者的親和性嗎?
照某些網友的講法, 如果要先做好功課, 那像我父母那一輩的人必須先了解一些
專有名詞 (RAM? 什麼是 RAM? DDR333/400 又是什麼?), 再來就是必須了解這些
專有名詞之間的相關性 (HDD 轉速, RAM 容量, CPU 時脈與電腦運作效率之觀聯性). 這還不止, 其後要訪價, 要掌握店家資料 (那些有黑店之嫌, 那些服務比較好等等)... 老人家只是要買一台好用的電腦而已耶! 制式化的服務據點及服務模式及公定的價格 (Apple Center) 不就是為了免除消費者的這些麻煩, 並進而刺激購買慾嗎? 總覺得有些人為推銷而推銷, 常常會將一些可能的問題隱而不提 (像某某顯示卡可能會跟某某主機板相沖), 就只為了將東西賣出去. 這樣都西可能賣出去了, 但是也相對的讓 return sales 的機會消失了. 相對而言, 如果主動告知一些已知的問題, 顧客反而會有比較好的印象, 如果問題不算大 (比如說我不是用這個主機板), 還是有不少人會買下來的.
2. 顧客不見得永遠是對的, 但是有多少業務會去機會教育觀念有所偏差的顧客? 最常看到的現象是: "反正這個人也不會買, 我還不如將時間花在別的可能會買的人身上". 但是說不定這位仁兄是某個大公司的採購主任, 這樣這位業務等於平白讓公司損失了一筆大買賣的機會. 所以絕對不能以不好的態度應付客人, 因為你永遠不知道他認識誰或是做什麼的. 當然這部份也跟業務人才的培訓有很大的關係...
archmage
依據自己過去的經驗ross_tt 寫:講的這個我又一肚子火了。先前公司內採購了幾台 IBM 的思考板，東西一來發現現在 IBM 連光碟都省起來了，直接把所有的軟體放在 NB 的硬碟裡。於是我打電話去反映， IBM 的人員說他們很早之前就已經這樣子作了。我很不爽的是為什麼我買的硬碟空間，要拿來放你們 IBM 的東西？CD 寫:應該是系統商為了節省一張光碟的成本吧！經銷商不必要"暗坑"光碟片，還是連同授權證明書"暗坑"嗎？
這類系統安裝新硬體非常方便，連Windows系統安裝片都不需要了，因為所需要的檔案都已經在使用者的硬碟或recovery disk上了！
還有一個問題始終不了解，為何 IBM 的 ThinkPad 上都沒有 Windows Key
IBM的"思考版"有個功能，可以把在硬碟裡recovery disc拷貝出來燒成光碟，
這樣就可以省些硬碟空間了，不過還是要花你幾片空片的錢啦
一字曰心
Re: MAC缺乏競爭性所帶來的惡質服務
如過這封信真的寄到Apple去，就算寄到Jobs的信箱去。就算他們真的很想了解顧客的心聲，我能確定的是....moselmao 寫:我用sherlock幫你翻了
I can want to publish this to question the MAC service quality the
article, mainly is the statement occurs on my body real incident and
the feelings. I was the end of last year only then buy young Bai to
become MAC to cause the user, before also all was the PC user, but I
always thought MAC since were comes from to attenion service quality
US, certainly served should be good only then to, but, the dealer and
the authorization service center, actually as if was because of lacks
competitiveness, had in the service, the arrogance which alone greatly
produced surges upward the expression to rule by force the feeling,
let me in this period of time which was together with MAC think was
not very happy,
Before buys time occurs the matter did not say, but this time
services my power source to convert the box, makes the phone call to
dealer's authorization service center, wants to inquire whether may
receive, actually trades engineer to go to more than 2,000 Yuan
replies, nothing gathers a manpower or the service, therefore I want
perhaps to try to look directly with initially bought the computer the
service relation, actually only traded was straight sends and picks up
their authorization service center to be right, why did I also want
to make the phone call to him, I felt looked like is sells the thing
service actually to pay no attention to person's feeling, I directly
responded with the service that, he actually thought I do not the
clear condition, all MAC causes the users all is such, but do I not
good relate after him give him to invite him 送修? Then own rode the
taxi to deliver the dealer identical family's authorization service
center, because also guaranteed the solid period in a year, therefore
could ask the Apple Computer company to post newly gives me, engineer
said need 7 day to 14 workdays, I heard to dull to fall, day! ! ! !
Such long, but I want to strive for whether may rent the power source
box, actually decidedly is resisted by engineer 絕, said 絕 to is
not the impossible matter.
My very surprise they such unreasonable manner, not only 1. has not
all considered for the consumer, all does not have including the
minimum respect, I thought perhaps has the service quality the service
center, saw most at least my requirement, cannot think is creates a
scene excessively requires, but is should be allowed to propose I
charge in there walk again, perhaps the computer puts on the service
center, again they have not used when that only power source helps me
to charge, sufficient full I in have taken, may a run period of time,
as for completely not be unable at least to use.
I originally also thought has the dealer is only this, but afterwards
related has rented the core, inquired whether was allowed to rent the
power source, traded also only was ridiculed, said had to rent also
rents a set, nobody only rented the power source. But I also only hold
a trial point of view, it is necessary to ridicule like this? If he
tone is not such bad, perhaps I pay on the consideration rent set of
money actually only to take the power source, like this they have not
been gain? Perhaps on many the client which my this zero rented.
Perhaps possibly can some people think like this yo, but, perhaps
possesses Taiwan the MAC users all are by are been like this bad the
service attitude which and the customer person does not feel to treat
but do not know oneself, perhaps majority of uses MAC for a long time
the people all are a son when strives to improve, does not depend upon
the service perhaps the service center service, therefore, only then
makes such condition. PC because competitiveness strong therefore I
thought various aspects service is all good, moreover emphasized very
much perhaps the following service to the government office 收送
service, I is requires with the PC service quality, therefore my this
MAC novice, was considered is does not the clear condition, requires
the unreasonable person.
I only am thought regardless of the dealer perhaps the authorization
service center to rents the core, all has not considered consumer's
condition, perhaps the service very busy person in the outside areas
but I is not the big client, therefore basic does not have emptily
manages me, but had not thought he is the person which I only may
discuss, but also is satirized said my logic pondered is how such
strange. Engineer equally very busy very is perhaps tired, therefore
feels impatient regarding mine question, but had not thought is only
has a power source, perhaps may provide other modes the help.
I also curious all users meet such question, only has young Bai
consecrates on the god table, asked how each bit of MAC does cause the
user to meet such condition to manage? In emulate like this in the
intense commercial market, does not have the computer to be equal to
hung. Regardless of on the service perhaps engineer, had not all
pondered any may serve the client alternative scheme, I thought very
inconceivable, also does not have including a proposition, the client
is should run its own course. Furthermore is rents the core is
excessively.
Finally I only can say MAC causes the user, your heart very is all
strong, perhaps the such unreasonable treatment, you all were, the
merchant which did not have requires has not provided substitutes the
equipment, you were simply buy newly? But regarding another PC world,
I very requires, is only the very basic service.
But please you again do not tolerate! !
a_bow88 寫:我會想要發表這篇質疑MAC服務品質的文章，
主要是陳述發生在我身上的真實事件及感想。
我是去年年底才買小白成為MAC使用戶，之前也都是PC的使用者，
不過我總覺得MAC既然是來自於注重服務品質的美國，
當然服務應該不錯才對，不過，經銷商及授權維修中心，
卻似乎是因為缺乏競爭性，在服務上而有一家獨大所產生的，
氣焰高漲語氣霸道之感，讓我在跟MAC相處的這段時間覺得很不愉快，
之前買的時候發生的事情就不說了，可是這次維修我的電源轉換盒，
打電話到經銷商的授權維修中心，想要詢問是否可以收件，
卻換來工程師去一趟2千多元的回覆，沒有什麼收取件的人手或業務，
所以我想或許試試看直接跟當初買電腦的業務聯繫，
卻只換來就是直接送他們的授權維修中心就對了，為什麼我還要打電話給他，
我感覺好像是賣了東西業務卻不理人的感覺，我直接跟業務反應，
他卻認為我是搞不清楚狀況，所有的MAC使用戶都是這樣的，
可是難道我不行跟他聯繫後交給他在請他送修嗎?
然後自己坐了計程車送到經銷商同一家的授權維修中心，
由於還在一年保固期間，所以會請蘋果電腦公司寄送新的給我，
工程師說需要7天到14個工作天，我聽到就呆掉了，天呀!!!!
而我想要爭取是否可以租借電源盒，卻被工程師斷然的拒絕，說絕對是不可能的事情。
我很詫異他們這樣無理的態度，
不但一點都沒有為消費者著想，連起碼的尊重都沒有，
我覺得或許一個具有服務品質的維修中心，
最起碼看到我的要求，不會認為是無理取鬧過度要求，
而是應該可以提議我在那裡充電完再走，或是電腦放在維修中心，
再他們沒有使用那唯一的電源器時幫我充電，
充飽了我在去拿，起碼可以run個一陣子，不至於完全無法使用。
我本來也以為只有經銷商是這樣，可是後來聯繫了租借中心，
詢問是否可以租借電源器，所換來的也只是嘲笑，
說要租也是租一套的，沒有人只租電源。
可是我也只是抱著一試的心態，有必要這樣奚落嗎?
如果他不的口氣不是這麼惡劣，我或許就考慮付租一套的錢卻只去拿電源器，
這樣他們不是賺到了嗎?或是就多了我這一個零租的客戶。
或許可能會有人認為就這樣喲，不過，
或許所有台灣的MAC使用者都是這樣被惡劣及不顧客人感受的服務態度所對待而不自知，
或是大部分長期使用MAC的人都是男兒當自強，
不依靠業務或是維修中心的服務，所以，才造成這樣的狀況。
PC因為競爭性強所以我覺得各方面的服務都好，
而且很強調後續維修的到府收送服務，或許我是用PC的服務品質來要求，所以我這個MAC新手，就被認為是個搞不清楚狀況，要求無理的人。
我只是認為無論經銷商或是授權維修中心到租借中心，
都沒有考慮消費者的狀況，
或許業務很忙人在外地而我也不是大客戶，所以根本沒空理我，但是沒想到他是我的唯一可以商量的人，還被諷刺說我的邏輯思考怎麼這麼奇怪。
或許工程師一樣很忙很累，所以對於我的問題感到不耐煩，但沒想過就算是只有一個電源器，或許可以提供其他方式的幫助。
我也好奇所有的用戶遇到這樣的問題，就只有把小白在神桌上供奉起來，請問各位MAC使用戶遇到這樣的狀況怎麼辦?在這樣競爭激烈的商業市場中，沒有電腦就等於掛了。 無論就業務或是工程師，都沒有思考任何可以服務客戶的替代方案，我覺得很不可思議，連一個提議也沒有，客戶就是該自生自滅。再者是租借中心更是過分。
最後我只能說MAC使用戶，你們心臟都很強，受的了這樣無理的對待，或許你們都是無所要求的，廠商沒有提供替代器材，你們是就乾脆買一個新的嗎？但是對於另一個PC世界，我的很多要求，只是很基本的服務。
但請你們不要再縱容了！！
他們會看到一個頭2個大。
我覺得在台灣買蘋果電腦真的要有一點自覺，
很多時候真的得靠自己，但也可能是因為蘋果
User普遍都有這種認知，而造成了現在有些店
定覺得機器出門了，之後的問題就自己想辦法
吧，這時就算找原店家他們可能也不會理你，
當然好的店家也真的不少，至少我到目前遇到
的經銷商服務就還算不錯！
前陣子公司的MAC出問題，想到在公司附近的
萬隆站旁有一家Apple經銷商，雖然公司的MAC
不是跟他們買的，但想說因為距離近，利用中
午時間去問一下問題，順便去看看；這家經銷
商的小姐服務態度就不錯，耐心地聽我說完問
題，之後還熱心地說要幫我打電話聯絡他們的
在外面的工程師，要我晚點再打電話過去問。
雖然之後我還是自己把問題解決了而沒有再打
電話去，但還是覺得像這家經銷商在服務的品
質上就真的有在做努力，這點真的要給這些默
默在努力的經銷商一些掌聲！
另外，目前一些你以為只賣PC的店家也開始會
對蘋果User提供一些服務，我現在如果在硬體
上有要更新的，像RAM、DVD燒錄機等的東西，
都是直接去找專賣PC電腦的朋友，他們對MAC
的了解有時也真的不會輸給蘋果經銷商哦！
一點淺見，提供給各位參考一下！
很多時候真的得靠自己，但也可能是因為蘋果
User普遍都有這種認知，而造成了現在有些店
定覺得機器出門了，之後的問題就自己想辦法
吧，這時就算找原店家他們可能也不會理你，
當然好的店家也真的不少，至少我到目前遇到
的經銷商服務就還算不錯！
前陣子公司的MAC出問題，想到在公司附近的
萬隆站旁有一家Apple經銷商，雖然公司的MAC
不是跟他們買的，但想說因為距離近，利用中
午時間去問一下問題，順便去看看；這家經銷
商的小姐服務態度就不錯，耐心地聽我說完問
題，之後還熱心地說要幫我打電話聯絡他們的
在外面的工程師，要我晚點再打電話過去問。
雖然之後我還是自己把問題解決了而沒有再打
電話去，但還是覺得像這家經銷商在服務的品
質上就真的有在做努力，這點真的要給這些默
默在努力的經銷商一些掌聲！
另外，目前一些你以為只賣PC的店家也開始會
對蘋果User提供一些服務，我現在如果在硬體
上有要更新的，像RAM、DVD燒錄機等的東西，
都是直接去找專賣PC電腦的朋友，他們對MAC
的了解有時也真的不會輸給蘋果經銷商哦！
一點淺見，提供給各位參考一下！
今天去KMALL的那家APPLE店之前去過ㄧ次了
看過了好幾次都覺得IMAC很棒
而且本身在做設計
所以也想多弄一台APPLE來用
之前有銷售員很棒 態度也很好
而且很有耐心還會聊天
很讚
可是今天在那邊等女朋友的時候
看到我過ㄧ震子就會買的IMAC很開心
就玩了一下
結果也沒人鳥我(這個OK因為本來客人有問題"應該自己問) 更糟糕的是
今天有一個看起來像老闆的(因為很霸道)
再幫客人看電腦吧
然後明明也沒再用這台IMAC
我就玩了一下
她也愛裡不裡好像我只是沒錢的"PC族"就是一些愛講說PC是喜美的論調啦
後來
還說 不好意思 我要用這台喔
就把我趕走了 好像就把我當作真的路過好奇的笨蛋一樣
完全沒有當做我近來這家店 是一個顧客一樣
我看他完全不知道我已經要買了吧
這下她又少了一個顧客了 恭喜恭喜
這下我馬上決定改依家買 再覺得這樣受氣
我真的寧院跑到香港買
沒保固就沒保固 反正我常去香港 到那邊修都比較好
服務 本來就是很重要的
買東西是以錢交換物品的觀念
早已經是過去式了
現今的買賣業 最需要的就是服務
如果說今天我很希望買到一台好電腦
可是買賣過程中的不愉快
足以讓一個新手失望